Return & Replacement
Last Updated: 2023
1. Eligibility for Returns
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return or replace the product, subject to the conditions outlined in this policy.
2. Types of Returns
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2.1 Defective or Damaged Products
If you receive a defective or damaged product, please contact us within *need to be added*] of receiving the order. We will arrange for a replacement or refund.
2.2 Incorrect Product
If you receive the wrong product, please contact us within *need to be added* of receiving the order. We will arrange for the correct product to be sent to you or provide a refund.
2.3 Change of Mind
If you change your mind about your purchase, you may request a return within *need to be added* of receiving the order. The product must be unopened, in its original packaging, and in resalable condition. A restocking fee may apply.
3. How to Initiate a Return
To initiate a return or replacement, please contact our customer service team at INFO@FUNGIFUSIONCOFFEE.COM. Please provide your order number and details about the product you would like to return.
4. Return Shipping
For defective, damaged, or incorrect products, we will provide a prepaid shipping label. For change of mind returns, you will be responsible for return shipping costs.
5. Refund Process
Once we receive and inspect the returned product, we will notify you of the status of your refund. Refunds will be issued to the original payment method within *need to be added* of approval.
6. Exclusions
The following items are not eligible for return or replacement:
- Products that have been opened or used.
- Products without original packaging.
- Products that are not in resalable condition.
7. Contact Us
If you have any questions or concerns about our Return and Replacement Policy, please contact us at:
EMAIL: INFO@FUNGIFUSIONCOFFEE.COM
